Refund Policy
You can request a refund by creating a new support ticket and speaking with one of our staff.
Pro rata
All of our refunds are pro rata. This means we will refund you for what you haven't used.
7 days
Refunds are available upon request for the first 7 days after a purchase or renewal.
Talk to us
Explain your problem when you ask for a refund, we may be able to help.
Transaction isolation
Transactions can only be refunded the same way we received them. We will not issue you a refund in a different way than you paid.
Future service
To prevent abuse, we reserve the right to refuse future services to any customer seeking multiple refunds.
Refund formula
Using our 15.00 USD Flex1 plan as an example:
| Variable | Slider | Usage | Refund |
|---|---|---|---|
| Monthly traffic | 0.00 B / 2.50 TB | 15.00 USD | |
| Days elapsed | 0 days / 31 days | 15.00 USD |
Qualifies for a 15.00 refund