Refund Policy
You can request a refund by creating a new support ticket and speaking with one of our staff.
Pro rata
All of our refunds are pro rata. This means we will refund you for what you haven't used.
7 days
Refunds are available upon request for the first 7 days after a purchase or renewal.
Talk to us
Explain your problem when you ask for a refund, we may be able to help.
Transaction isolation
Transactions can only be refunded the same way we received them. We will not issue you a refund in a different way than you paid.
Refund formula
Using our 15.00 USD Flex1 plan as an example:
| Variable | Slider | Usage | Refund |
|---|---|---|---|
| Monthly traffic | 0.00 B / 2.00 TiB | 15.00 USD | |
| Days elapsed | 0 days / 31 days | 15.00 USD |
Qualifies for a 15.00 refund