You can request a refund by creating a new support ticket and speaking with one of our staff.
All of our refunds are pro rata. This means we will refund you for what you haven't used.
Refunds are available upon request for the first 7 days after a purchase or renewal.
Talk to us
Explain your problem when you ask for a refund, we may be able to help.
Transactions can only be refunded the same way we received them. We will not issue you a refund in a different way than you paid.
- At this time Bitcoin refunds may take up to 48 hours.
- Refunds are calculated against the USD price as seen on your invoice, not the BTC price.
Using our 15.00 USD Flex1 plan as an example:
|Monthly traffic||0.00 B / 2.00 TiB||15.00 USD|
|Days elapsed||0 days / 31 days||15.00 USD|
Qualifies for a 15.00 refund