Refund Policy
You can request a refund by creating a new support ticket and speaking with one of our staff.
Pro rata
All of our refunds are pro rata. This means we will refund you for what you haven't used.
7 days
Refunds are available upon request for the first 7 days after a purchase or renewal.
Talk to us
Explain your problem when you ask for a refund, we may be able to help.
Transaction isolation
Transactions can only be refunded the same way we received them. We will not issue you a refund in a different way than you paid.
Future service
To prevent abuse, we reserve the right to refuse future services to any customer seeking multiple refunds.
Cryptocurrencies
Due to a number of differing factors, we are regrettably unable to offer refunds for cryptocurrency transactions:
- Ongoing cryptocurrency market volatility - large price fluctuations can mean the value of the amount you send us is reduced quickly
- Unpredictable network transaction fees - refunds would be a fraction of the original amount due to transaction fees
- Lack of internal cryptocurrency holdings - all cryptocurrency is converted to fiat immediately after it is received
- Difficulty of cryptocurrency accounting - cryptocurrency is not recognized as a currency, therefore accounting for it is complex
- Lack of consistent identity - it's challenging to ensure that refunds are sent to the same person who paid
Refund formula
Using our 15.00 USD HDD 2 TB plan as an example:
Variable | Slider | Usage | Refund |
---|---|---|---|
Monthly traffic | 0.00 B / 5.00 TB | 15.00 USD | |
Days elapsed | 0 days / 31 days | 15.00 USD |
Qualifies for a 15.00 refund