File Downloading and Uploading

There are a variety of ways you upload and download files to and from your Whatbox slot.


Our HTTP download options offer easy file access from your management. They are extremely convenient for single files, but for multi file transfers other options may be easier.


Helm is Whatbox's custom web based file manager. It has support for downloading, uploading, renaming, moving, and removing. For more information on Helm, take a look at the main article.

You can access Helm by following the Files link on your Manage page. It is located at


Traditional HTTP download pages are also available. They provide a clean list of files and directories. You can access your traditional HTTP download page by going to


File Transfer Protocol (FTP) and SSH File Transfer Protocol (SFTP) are great ways to manage your files. Using FTP and SFTP you can download and upload files and directories as well as rename, move and delete files. FTP/SFTP are recommended for normal file downloading.

We allow FTP using explicit TLS. In most FTP clients, this is a separate mode when you are configuring the client.

To connect using an FTP or SFTP client use the following information:

Port: 21 (FTP) or 22 (SFTP)
User: user
Password: (your slot password)
Default directory or remote path for SFTP: /home/user/

If you are seeing the root directory of the server (containing folders named "etc," "bin," "lib," and so on), find a setting in your chosen client to set the default remote path to /home/user/

If you are having problems with file corruption set the transfer mode in your client to Binary, not ASCII.

FTP Clients


Rsync is a powerful file synchronization tool. For more information about rsync, see rsync's main documentation or look at an example from our wiki.

Troubleshooting slow transfers

Check your speeds with our speed test page to verify your speeds from all of our datacenters.

Perform a traceroute to your server to see your routing and diagnose any bottlenecks. This is likely to be an issue with the routing between your local ISP and the server's ISP.

If you require more assistance, check our support.